Watchmasters Rolex FAQ - Frequently Asked Questions

Discount Rolex Watches and Preowned Rolex Watches

1) WHAT IS AN AUTHORIZED ROLEX DEALER?

An Authorized Dealer for any product, purchases that product directly from the Manufacturer at a discount but MUST adhere strictly to the Pricing, Terms and Conditions of the Manufacturer. The Buyer of this product will have to pay Retail.

2) WHY IS WATCHMASTERS & COMPANY NOT AN AUTHORIZED ROLEX DEALER?

Watchmasters & Company, by not being an authorized Rolex Dealer is able to buy from the Wholesale or Secondary Market and offer high quality and service with the buyer receiving a significant Discount from retail prices without sacrificing quality.

3) WATCHMASTERS & COMPANY OFFERS NEW AND LIKE NEW ROLEX WATCHES, WHY ARE THESE ROLEX WATCHES OFFERED AS PRE-OWNED?

All of the Rolex watches offered by Watchmasters & Company are in new or like new original condition unless specifically stated. These Rolex watches have been owned by another entity since they left the Rolex Factory not necessarily a person. We do not wish to mislead or appear that we purchase watches directly from Rolex as we do not.

4) WHERE DOES WATCHMASTERS & COMPANY GET ITS ROLEX WATCHES?

Our Rolex watches come from highly respected watch industry wholesalers in Paris, London, Miami, Dallas and New York as well as from actual Rolex Authorized Dealers around the World.

5) DOES WATCHMASTERS & COMPANY HAVE A STORE OR SHOP I CAN VISIT WHEN I AM IN VIRGINIA?

Yes, we have an actual Rolex Shop / Studio in Lorton / Fairfax Station Va. We have a display of Rolex antiques, Rolex history and Vintage watchmaker items. Please call for a special appointment when you are in town!

6) WHAT ARE CUSTOM ROLEX DIALS?

A Custom Rolex Dial is NOT considered to be 100% manufactured by Rolex.

Watchmasters & Company Custom Rolex Dials are factory original Rolex Plates / Dials that have been enhanced by Master Dialmakers and Stonesetters with real Mother-of-Pearl,Diamonds, prescious stones etc. The quality is exquisite and dazzling adding value, beauty and desirability to your Rolex only at tremendous savings over a pure factory dial. However, the addition of a Custom Accessory may void Manufacturers Warranty and Rolex may not offer factory service for this watch.

7) WHEN I PURCHASE FROM WATCHMASTERS & COMPANY, HOW DO I PAY?

At our store location, in person, we accept Visa / Mastercard, personal check, cash or money order. For Phone or Internet Sales in the Continental U.S., we accept Visa, MasterCard, and Amex at our option with acceptable verification. SHIPMENT WILL ONLY BE MADE TO AN ADDRESS THAT IS REGISTERED WITH YOUR CARD...billing address, etc.

International Sales will be made with Bank Wire or Certified U.S. Funds only. Contact us for Bank Wire information. Shipment will only be made when funds post to our account.

8) DO I PAY SALES TAX?

Sales Tax is charged on items shipped within Virginia, USA.

9) HOW DOES WATCHMASTERS & COMPANY SHIP?

Shipping within the continental U.S. is generally within 2 to 5 business days from the time of your order. We ship on Monday and Tuesday each week, U.S. Postal, Express / Overnight mail with tracking numbers for security.

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